Pricing and payment
Can I cancel my order?
Yes. Before I receive your information and photos, you are refunded in full. Once the work has started, the deposit (or the price paid, for the Showcase pack) is retained. When the website is ready to go live, the full creation price is due, and after go-live the creation is not refunded. If I am more than 30 days late on the confirmed date, you can cancel and be refunded.
Can I pay for the build in two parts?
Yes, on the Direct Booking and Complete plans: 50% now, 50% when the website goes live.
Is VAT included?
VAT not applicable (art. 293 B of the French tax code).
What do I pay from the second year?
The creation price is paid once. From the second year, you only pay the subscription (€12, €19 or €39 a month, or €120, €190 or €390 if you pay a year in advance), renewed on the same terms.
Can I pay for the subscription a year in advance?
Yes. If you pay the year in advance, the subscription costs €120 for Showcase (instead of €144), €190 for Direct Booking (instead of €228) and €390 for Complete (instead of €468), that is, 2 months of subscription free. Updates, backups, security and support are provided until the end of the year you paid for. No refund is given if you stop before the end of the year: the subscription runs to its end.
Subscription
Is the subscription compulsory?
Yes. The subscription is all of your website's running costs, including hosting, domain name, booking engine licence, updates, backups, security and support. Without it, your website stops working. It is taken for a minimum of 12 months, then renews every year.
What does the subscription include?
Hosting and the domain name (.pt or .com), registered in your name or your company's name, paid yearly, plus the booking engine licence (Direct Booking and Complete plans), updates, backups, security and support. The hosting is shared: your website runs on a server shared with other websites, which I manage for you.
When does the monthly fee start?
The first monthly payment starts the day your website goes live, by card, Apple Pay, Google Pay, Link or Revolut Pay, through Stripe. MB WAY does not support recurring payments, so the subscription is paid with one of the other payment methods. If you choose to pay the year in advance, payment is made in one go on the day your website goes live and is non-refundable.
How long is the commitment and how does renewal work?
The subscription, whether monthly or paid a year in advance, is a one-year commitment starting the day your website goes live. With monthly payment, the monthly fees are charged every month during that year and are non-refundable. At the end of the year, the subscription renews automatically for another year on the same terms (tacit renewal). To stop it, simply cancel at least 15 days before the renewal date, from the subscription management link or by email to web [at] aldireto.pt. About 45 days before each renewal, I email you a reminder with the renewal date, the amount and the deadline to cancel.
What if I stop the subscription?
You can cancel at any time, but the subscription runs until the end of the current commitment year: no refund is given and, with monthly payment, the remaining monthly fees for that year are invoiced to you in a single payment, payable within 15 days. During this period, updates, backups, security and support are provided. After that they stop and the website is taken offline at the end of the current annual hosting period. Within the following 30 days, you can request the transfer of your domain name (flat fee of €22) and the latest backup of your website (content, texts, photos and data).
What does the monthly content update in the Complete plan include?
One change a month to the prices, photos or text of the website, up to about 30 minutes of work. It does not carry over from one month to the next.
Building your website
How long does the build take?
Online in 1 week (Showcase), 2 weeks (Direct Booking) or 3 to 4 weeks (Complete), counted from when I receive all your information and photos. I agree your delivery date with you in writing before I start. The time is paused while I wait for your feedback (approval, corrections).
Can I change plan later?
Yes, you can move from the Direct Booking plan to the Complete plan, and the other way round. However, the Showcase plan has no booking system, so moving to a higher plan means rebuilding the website.
Can I have more than one property on the same website?
Yes, it's possible as an option, with Direct Booking and Complete, up to 3 properties or rooms, each with its own page, photos, prices and calendar (with its own iCal link for Booking.com and Airbnb). Each extra property costs €150 (one-off); with Showcase, an extra property page costs €99. Beyond 3 properties, on quote. With several calendars, the advice to confirm bookings by hand applies to each property.
Can I have a custom logo?
Yes, a custom professional logo made by a designer is possible as an option (€99, one-off).
Bookings and guest payments
Will I get double bookings?
iCal sync is not instant, each platform updates calendars at its own pace, which can take from a few minutes to several hours. I recommend confirming bookings by hand to avoid double bookings as far as possible.
Do I have to pay for booking software separately?
No, it is all included in the subscription. Only the payment provider's fees are not included.
What are the payment fees?
Payment fees are charged by Stripe, not by me: European and domestic bank cards, Apple Pay and Google Pay from 1.5% + €0.25 per payment; MB WAY 1.5% + €0.25. The payment methods offered depend on those enabled on your Stripe account.
How does MB WAY work?
MB WAY is for guests who have the MB WAY app, used mainly in Portugal. The maximum is €5,000 per payment.